Frequently Asked Questions
Everything you need to know about Hall Of Flame's luxury home fragrances and decor.
How long do Hall Of Flame candles typically burn?
Our standard 10oz candles offer a clean burn time of approximately 60-70 hours. To maximize longevity, we recommend trimming the wick to 1/4 inch before every use.
What kind of wax and wicks do you use?
We prioritize quality and health. Our candles are handcrafted using a proprietary soy-coconut wax blend and lead-free cotton wicks for a soot-free, eco-friendly experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Please allow 1-2 business days for processing as many of our items are hand-poured in small batches.
Do you offer international shipping?
Currently, Hall Of Flame ships to the United States and Canada. We are working on expanding our reach to international fragrance enthusiasts soon.
What is your return policy for home decor items?
We offer a 30-day return policy for unused and unopened products. If your item arrives damaged during transit, please contact our support team within 48 hours for a replacement.
Are your fragrances safe for pets?
Yes, our scents are formulated without phthalates or parabens. However, we always recommend burning candles in well-ventilated areas and keeping them out of reach of curious pets.